Practical guidance for farmers

How to sell farm produce online.

Choose what you sell. FreshFarm will show the steps from preparing and measuring it to packing it and handing it to the customer or courier.

Build my selling plan
1Choose the foodSee the right process
2Prepare to sellComplete each practical step
3Confirm requirementsCheck them with your authority

Start here

What does your farm sell?

Choose the closest product type. The full plan below changes immediately.

Your selling plan

Fruit, vegetables and herbs

Keep produce clean, honestly graded and protected from harvest to handover. Natural variation is fine when the listing and photograph set a fair expectation.

Check and prepare for fruit, vegetables and herbs

Step 1 of 4

Prepare it

Sort out damaged or spoiled items. Use potable water where washing is part of your process, keep clean produce away from soil and chemicals, and record the harvest or packing batch.

How do I do this?

Create a written harvest and packing routine: reject damaged food, identify each harvest or packing batch and use potable water wherever water contacts ready-to-eat produce.

Why does it matter?

It prevents contaminated or poor-quality produce entering an order and lets you identify which harvest was supplied.

Where do I get help?

Ask your council food-safety team to review the routine and use the FSA food-hygiene guidance.

Read this guidance on FreshFarm

What you need before you sell

Follow these steps for fruit, vegetables and herbs.

Open each step for a plain-English explanation, where to start and what to have ready. FreshFarm has joined the guidance to this product type so you do not have to work it out from a list of links.

1Food-business registrationRequired starting pointOpen

What this means

Register the place where you store, prepare or sell food with your local authority. Do this at least 28 days before food trading starts.

Where to get it

Use the FSA registration service; it sends the details to the correct council.

Have this ready

Registration confirmation and the address of every food premises you use.

Start registration
2Written food-safety proceduresRequired starting pointOpen

What this means

Write down how you control contamination, cleaning, pests, traceability and unsafe-food withdrawal. The plan should reflect what actually happens on your farm.

Where to get it

Start with the FSA food-safety management guidance, then ask your council’s food-safety team whether a specific pack suits your operation.

Have this ready

Your completed procedures, cleaning checks, supplier and batch records, and recall contacts.

Build my food-safety plan
3Organic or protected claimsOnly if you make the claimOpen

What this means

Words such as “organic” need recognised certification. Crop names, origin and quality claims must be accurate and supported.

Where to get it

Apply through an approved UK organic control body before describing food as organic. Ask Trading Standards about protected or crop-specific descriptions.

Have this ready

A current certificate and the evidence supporting every claim used in the listing.

Check organic certification

For every type of food

Build one routine your team can repeat.

Before a product goes live, decide who checks stock, who accepts the order, where it will be prepared, how it will be identified, and exactly where the customer or courier receives it.

Keep listings honest

Only publish quantities you can supply. Pause a product as soon as availability changes.

Keep every order traceable

Connect each order to its supplier, product or batch and the person who prepared it.

Plan the handover

Give collection and courier orders a clear ready time, safe holding place and named contact.

Practise problems

Know how to stop a sale, report unsafe food, contact customers and recall a batch.

One final check

Confirm the plan before you begin.

Take the process shown above to your local-authority food-safety team. Ask them to confirm the registrations, approvals and controls for your particular premises, UK nation, products and customers.

Ready to put it into practice?

Add your farm, then build each product properly.

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